No, The Financial Services Control is not a regulatory authority. We are an independent body focused exclusively on resolving disputes between traders and partner brokers. We do not issue licenses or supervise brokers as government regulators do.
Our role is to act as a neutral third party in resolving complaints, strictly in accordance with our Dispute Resolution Rules.
To check a broker’s status, please visit the “Broker Reputation Check” section.
⚠️ Note: We cannot process disputes that fall outside our jurisdiction — for example, if the broker is not a partner or if the claim concerns matters not covered by our rules.

The Financial Services Control was established to provide fair, fast, and accessible dispute resolution between traders and brokers. Its core objectives include:
Neutrality — acting as an independent third party in broker-client disputes.
Fairness — ensuring impartial and objective review of every complaint.
Efficiency — offering a simpler and faster alternative to regulatory bodies or legal proceedings.

Upon receiving a complaint, The Financial Services Control checks whether the broker has already reviewed the issue through their internal complaint-handling process.
Each Partner Broker of The Financial Services Control is required to maintain an internal complaints procedure and appoint a responsible contact person for communication with both clients and The Financial Services Control.
The broker must respond to the client within 10 days, providing:
A detailed review of the complaint,
A compensation offer (if applicable), or
A formal rejection with clear reasoning.
If the client has gone through the broker’s internal complaint process but is not satisfied with the outcome, they are entitled to submit the complaint to The Financial Services Control for an independent and impartial review.

❌ No. We only accept complaints against brokers who are currently active Partners of The Financial Services Control.
If the broker has:
been removed,
lost their Partner status,
or is currently listed as “under review” —
we cannot process your complaint.
🔍 In such cases, we recommend contacting your local financial regulatory authority. You can find the relevant regulator in your country using the designated section on our website.
📩 Should the regulator require our assistance, they may contact us through an official request.

Initial Review
Upon receiving a complaint, the Head of the Committee ensures that the client has already contacted their broker and that all preliminary steps have been taken to resolve the issue.
Escalation to Committee
If no resolution is reached, the case is forwarded to the Trader Protection Committee.
Information Gathering
Both the client and the broker are asked to submit all relevant details, including their reasoning for why the complaint should be resolved in their favor.
Case Review
Once the Committee has sufficient information, it conducts a full review of the case and reaches a decision.
Transparent Outcome
A detailed decision is issued to both parties, clearly outlining the reasoning behind the final conclusion.

You can use the “The broker’s reputation” section to verify the broker's current status, contact details, and regulatory background.
For additional information, we recommend contacting the broker directly or reaching out to the relevant financial authority in the jurisdiction where the broker is registered.
Please note:
Under The Financial Services Control rules, we are not permitted to share corporate information about our current or former partners. However, we will respond to official inquiries from regulatory or law enforcement agencies when required.

No, individual case decisions are not published on the website and are only shared with the involved parties — the client and the broker.
However, The Financial Services Control occasionally publishes summarized case studies for informational and educational purposes. These examples help illustrate:
how the dispute resolution process works,
how compensations are calculated and awarded,
how the Compensation Fund is utilized,
and cases where brokers have failed to comply with decisions.

The Compensation Reserve is a safety mechanism that acts like an insurance fund — activated only if a Partner Broker fails to comply with a decision made by The Financial Services Control.
Key points:
It does not cover trading losses or investment risks.
It does not apply in case of broker bankruptcy or to all clients of a broker.
It excludes claims related to account management, synthetic instruments, or non-market financial products.
Each Partner Broker is required to maintain a guarantee deposit of €10,000,000, ensuring that an approved claim can be compensated up to €100,000 per client, if the broker fails to comply with the ruling.